ARE YOU STILL OPEN? Yes, we are still open and taking orders as usual.
ARE YOU STILL SHIPPING?
Yes we are still shipping all orders. However please note we have been experiencing delays via our shipping partners as their workforces are reduced to comply with government restrictions, and limited airline capacity due to the pandemic. This means parcels can take an extra2-3 weeks to arrive. Signature on delivery may now be replaced with photo on delivery to maintain social distancing.
HOW IS AUSTRALIA IMPACTED?
Australia post have advised there may be a 10-15 working day delay for deliveries nationwide. This means, any lodgements made may be held for further time to allow Australia Post to work through the present demand. We thank you in advance for your patience during this time.You can find further information from Australia Post here
ARE INTERNATIONAL ORDERS IMPACTED?
Our worldwide network of factories continue to ship internationally, with some delays due to workforce restrictions as described above.Prints are made in China (Hong Kong), UK (Surrey), USA (East Coast – Highpoint NC. West Coast – Scotts Valley CA) and the Netherlands (Venlo). With prints being sent from a location closer to you where possible, we are able to get them to you faster and circumvent some border restrictions during this difficult time.
However please note all transit services across the globe are currently inundated with parcels and therefore need extra time to get through their current loads. Please allow an extra 1-2 weeks for your parcel to arrive.
ARE PARCELS SAFE FROM COVID-19?
Please note WHO (World Health Organisation) advise that people receiving packages and mail are not at risk of contracting COVID-19.
Please see more information here from WHO and here from the Australian Government Dept of Health
We would like to take a moment to thank all our customers for their support during this difficult time. As a small Australian business your continued support means a great deal to us. We are working very hard behind the scenes to ensure all orders are made and fulfilled as quickly as possible. It's a tough time for us all at the moment. We hope everyone is safe, and that we will all get through this together soon.
With much love, strength & kindness.
Print and Proper Team
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