All our prints are custom made to order. Due to this, we don't offer refunds or exchanges (including change of mind) unless they arrive with faults, so please choose carefully. Ensure you measure the area to get the sizing correct prior to placing your order. This means once an item has been made and / or shipped, we cannot physically change, retrieve or amend it for you. Please read the product description, view all the photos, and our detailed quality page for further information to ensure you are happy with the item being purchased.
We do accept returns or exchanges on accessories that aren't customised - like photo frames, cushion covers, and wall hooks. These items will need to be shipped back to us in their original condition including any packaging as it was when received. The customer is responsible for all shipping costs back to us. Print and Proper aren't responsible for lost or damaged packages during return shipping. We strongly suggest to package items carefully with tracking.
WHAT IF I JUST DON'T LIKE IT ANYMORE?
As above - We don't offer refunds or exchanges on custom printed items for change of mind reasons. We DO offer returns or exchanges on accessories which are not customised. Please review all photos and item details carefully. If you are unsure of anything please feel free to each out to us prior to purchase.
On rare occasions, items may arrive with transit damage via Australia Post or Courier. Unfortunately, we do not have control to completely stop this happening from time to time. Rest assured we will work with you to resolve any such issues, and this could involve different methods. If the damage is too great to resolve we will replace or refund the item depending on your preference. We cannot take responsibility for damage caused by how the packaging is opened once it has reached its destination, eg damage caused by a mailbox, property or pets. Example: your dog may find the postal tube delicious!
Some goods are exempt from being returned. These include perishables, time sensitive goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: * Gift cards * Downloadable / Digital products. We cannot take responsibility for damage caused by how the packaging is opened once it has reached the customer, any damage caused by the customer's mailbox, property or pets where the print is delivered to. Example: your dog may find the postal tube delicious!
Please contact us within 3 days of receiving your item if you wish to open a case via email: firstname.lastname@example.org - and we will respond within 2 working days. If the issue is a fault or damage we will need clear high resolution photographs of the item as below:
1. Address label on carton
2. Front views -- the front of carton + front of item next to each other
3. Back views -- the back of carton + back of item next to each other
4. Close up photos of the damage, front and back.
5. The inner packaging it came with, can be placed on top of the item to take the photo.
Please note we cannot help further if no photos are sent to us, or refusal to send photos to us for further investigation.